Post Graduate Diploma in Retail/Sales Management

Trains Students to Evaluate Market Trends, Plan,
Direct Retail Sales of the Establishment.

PG Diploma in Retails Sales Management, Mississauga, Ontario Canada

POST GRADUATE DIPLOMA IN RETAIL/SALES MANAGEMENT prepares students for a career in retail sector. Students will get an opportunity to examine the role of the buyer, the procurement process, and merchandise management, exploration of in-store design, layout, and display options using space planning software.

KNOWLEDGE & SKILLS GAINED

The graduates of retail/sales management learn skills and tools to become experts in all aspects of retail sales which include everything from customer service to professionalism in retail and sales, knowledge and experience in inventory and merchandise management and and store appearance. By completing the program, you will be able to build a solid foundation for your career, and gain an industry specific credential that is recognized by major retailers across the country.

NEXT PROGRAM START DATES

START DATE END DATE DURATION DAY TIMING CAMPUS REGISTER
July 10, 2017 January 04, 2019 72 weeks M T W Th F 10:00 - 2:00pm Brampton Campus Register Now
September 11, 2017 March 29, 2019 72 weeks M T W Th F 10:00 - 2:00pm Brampton Campus Register Now
November 06, 2017 May 10, 2019 72 weeks M T W Th F 10:00 - 2:00pm Brampton Campus Register Now

PRE-REQUISITES: College Diploma in Business/Retail/Sales Administration or foundation courses University Degree in business/Accounts or related course.

PROGRAM OUTLINE

Post Graduate Diploma in Retail Management - During this program of study, the students gains both theoretical and practical training in the required courses.

Computer Skills - Covers basic computes skills as well as key Microsoft Office Applications: word, excel, PowerPoint, access, etc.

Financial Accounting- I - Covers fundamental concepts of accounting: analyzing and recording financial transactions; preparation of income statements, balance sheets; analysis of assets, liabilities and equity .

Business Communication - Addresses skills necessary for developing, planning, organizing, outlining, and editing various business documents such as: letters, memorandums, informational and analytical reports, proposals, resumes, and etc.

Business Laws-I - Covers legal environment in which profit and non-profit organizations operate, including. Also covers courts and procedures, contract formation and termination, warranties, and product liabilities.

Introduction to Business Organization - Teaches essential business concepts and related terminology. Develops critical thinking in students and has them analyze their relationship to the macro environment. 

Financial accounting-II - Covers partnership forms of business and organization and operations of corporations. Focuses on reporting and analyzing cash flow, as well as accounting for debt and share investments. Also covers capital assets, their amortization and accounting for intangible assets.

BUM/M 210 Business Mathematics - Covers mathematical functions related to business situations such as: ratios and proportions, simple and compound interest, future and present value computations. Build skills in loan amortization, sinking fund, and etc.

Introduction to Information Systems - Covers computer implementation of the basic elements of accounting and analysis. Students will learn to use Microsoft access, create a database, create accounting reports and prepare financial statements.

Principle of Macro Economics - Covers demand, supply, elasticity, equilibrium, price determination in different market situations, and resources allocation and utilization in a market/mixed economy.

Business Laws-II - Focuses on agency relationship, securities regulations, and legal liabilities of accountants. Covers laws relating to property, employment, bankruptcy, consumer protection, and etc.

Business Values and Ethics - Focuses on framework of philosophical ethics, examination of selected corporate policy statements, social and ethical responsibilities, and issues of corporate governance.

Managerial Economics - Focuses on the role of economics and the application of economic analysis in managerial decision making. Covers economic forecasting, game theory, production theory, consumer behavior theory, pricing theories and strategies, and macro economics in decision making.

Management of Change - Looks at logical reasons to why organizations change, the changes that occur, diagnosis of change, and resistance of change. Prepares students to institute change and develop skills needed to communicate change

Principle of Marketing - Offers insight into marketing functions in the business enterprise and marketing segmentation. Teaches students to formulate a market strategy though analysis of basic marketing principles.

Retail Marketing - Covers merchandising, selection and layout, channel management as well as meeting the challenges of the ever changing world of technology, and the evolving laws and regulations.

Sales Management - Looks at the managerial implications of the various decisions paradigms and models used in sales force management. Focuses on sales force performance anf building customer relations with the management.

Marketing Strategy - Focuses on strategic market planning and decision making. Students appraise actual problems facing business.

Leadership & Management - Looks at nature and characteristics of transactional and transformational leadership; relationships of power, authority and responsibility of leadership effectiveness including conflict management, ethics decision making and etc.

International Marketing - Examines the impact of economic, cultural, political, legal and other environmental influences on international marketing. Also analyzes worldwide marketing opportunities and examine products, distribution, and promotion strategies.

Total Quality Management - Covers philosophical and conceptual approaches to quality management. Also looks at TQM theory and the framework for developing, implementing, and continuously improving upon an organizational quality culture.

Negotiations - Helps to develop skills and expertise to thoroughly understand the system and culture of negotiation as may be used in analytical frameworks.

Cross Culture Management - Examines the challenges and opportunities of managing cultural diversity in organizations with emphasis on the transactional enterprise. Covers phenomena of globalization, cultural synergy and helps develop strategies for hedging cultural gaps.  

Integrated Marketing Communication - Provides framework for examining, analyzing and evaluating various aspects of the marketing communication process. Will enable students to develop a comprehensive integrated marketing communication plan.

WHY THIS PROGRAM?

Earning a post graduate diploma in retail/sales management opens doors to a vast array of opportunities that become available to the students who choose this popular course of study. The program provides the students with the skills and tools they need to meet the high demand of this rapidly growing field.

ASSOCIATED NATIONAL OCCUPATION CLASSIFICATION(NOC) CODES

After pursuing a Post Graduate Diploma in Retail/sales Management, the graduates are eligible for positions falling under the following NOC Codes

6211 Retail sales supervisors - Retail sales supervisors supervise and co-ordinate the activities of workers in the following unit groups: Retail Salespersons and Sales Clerks (6421), Cashiers (6611), Grocery Clerks and Store Shelf Stockers (6622) and Other Elemental Sales Occupations (6623). They are employed by stores and other retail businesses, wholesale businesses that sell on a retail basis to the public, rental service establishments and businesses involved in door-to-door soliciting and telemarketing.

6421 Retail salespersons - Retail salespersons sell, rent or lease a range of technical and non-technical goods and services directly to consumers. They are employed by stores and other retail businesses, as well as wholesale businesses that sell on a retail basis to the public.

Common Job Titles which you can apply for include - department store supervisor, head cashier, liquor store supervisor, produce department supervisor, rental service supervisor, route supervisor, retail sales, telemarketing supervisor, audio equipment salesperson automobile salesperson, car rental agent, clothing salesperson, computer salesperson – retail, counter clerk – retail, department store clerk, furniture salesperson, hardware store clerk, jewellery salesperson, retail sales associate, retail sales clerk, retail salesperson.

JOB FUNCTIONS

Retail salespersons perform some or all of the following duties:

  • Supervise and co-ordinate sales staff and cashiers.
  • Assign sales workers to duties and prepare work schedules.
  • Authorize payments by cheque and the return of merchandise.
  • Sell merchandise to customers.
  • Resolve problems that arise, such as customer complaints and supply shortages.
  • Maintain specified inventory and order merchandise.
  • Prepare reports regarding sales volumes, merchandising and personnel matters.
  • Hire and train or arrange for the training of new sales staff.
  • Greet customers and discuss type, quality and quantity of merchandise or services sought for purchase, rental or lease.
  • Advise customers on use and care of merchandise, and provide advice concerning specialized products or services.
  • Estimate or quote prices, credit terms, trade-in allowances, warranties and delivery dates.
  • Prepare merchandise for purchase, rental or lease.
  • Prepare sales, rental or leasing contracts and accept cash, cheque, credit card or automatic debit payment.
  • Assist in display of merchandise.
  • Maintain sales records for inventory control.
  • Operate computerized inventory record keeping and re-ordering systems.
  • May conduct sales transactions through Internet-based electronic commerce.

Retail salespersons may specialize and act as consultants in home entertainment systems, computers and other products and services.

JOB REQUIREMENTS

Completion of secondary school may be required.

A university degree or college diploma may be required by some employers.

Specific subject matter courses or training may be required.

Previous retail sales experience as a retail salesperson or sales clerk, cashier, telemarketer, door-to-door salesperson or rental agent is required.

Demonstrated sales ability and product knowledge are usually required for retail salespersons who sell complex or valuable merchandise, such as automobiles, antiques or computers.

EMPLOYMENT AREAS & PROSPECTS

There are numerous job opportunities for Retail/Sales Managers in the field of retail and sales industry in diverse fields. The graduates in the field can contribute towards the strategic sales growth of any business – potentially even their own business!

For more information on employment prospects related to your field, please refer to the recent job listings column on this webpage for real time job openings.

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Duration 72 Weeks - Full Time
Campus Mississauga - Malton
Brampton
Course Fees Contact Us
Faculty Business
Course Level Intermediate
Features In Class, Assignment
Language English

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