Post Graduate Diploma in Retail/Sales Management

Trains Students to Evaluate Market Trends, Plan,
Direct Retail Sales of the Establishment.

PG Diploma in Retails Sales Management, Mississauga, Ontario Canada

POST GRADUATE DIPLOMA IN RETAIL/SALES MANAGEMENT prepares students for a career in retail sector. Students will get an opportunity to examine the role of the buyer, the procurement process, and merchandise management, exploration of in-store design, layout, and display options using space planning software.


The graduates of retail/sales management learn skills and tools to become experts in all aspects of retail sales which include everything from customer service to professionalism in retail and sales, knowledge and experience in inventory and merchandise management and and store appearance. By completing the program, you will be able to build a solid foundation for your career, and gain an industry specific credential that is recognized by major retailers across the country.


November 12, 2018 April 24, 2020 72 weeks Mon, Tue, Wed, Thu, Fri 10:00 AM - 2:00 PM Brampton Campus Register Now
January 21, 2019 June 26, 2020 72 weeks Mon, Tue, Wed, Thu, Fri 10:00 AM - 2:00 PM Brampton Campus Register Now
March 18, 2019 August 21, 2020 72 weeks Mon, Tue, Wed, Thu, Fri 10:00 AM - 2:00 PM Brampton Campus Register Now
May 21, 2019 October 23, 2020 72 weeks Mon, Tue, Wed, Thu, Fri 5:00 PM - 9:00 PM Brampton Campus Register Now
July 15, 2019 December 18, 2020 72 weeks Mon, Tue, Wed, Thu, Fri 5:00 PM - 9:00 PM Brampton Campus Register Now
September 09, 2019 February 12, 2021 72 weeks Mon, Tue, Wed, Thu, Fri 10:00 AM - 2:00 PM Brampton Campus Register Now
November 11, 2019 April 16, 2021 72 weeks Mon, Tue, Wed, Thu, Fri 10:00 AM - 2:00 PM Brampton Campus Register Now

PRE-REQUISITES: College Diploma in Business/Retail/Sales Administration or foundation courses University Degree in business/Accounts or related course.


Post Graduate Diploma in Retail Management - During this program of study, the students gains both theoretical and practical training in the required courses.

Computer Skills - Covers basic computes skills as well as key Microsoft Office Applications: word, excel, PowerPoint, access, etc.

Financial Accounting I - Covers fundamental concepts of accounting: analyzing and recording financial transactions; preparation of income statements, balance sheets; analysis of assets, liabilities and equity .

Business Communication - Addresses skills necessary for developing, planning, organizing, outlining, and editing various business documents such as: letters, memorandums, informational and analytical reports, proposals, resumes, and etc.

Business Laws-I - Covers legal environment in which profit and non-profit organizations operate, including. Also covers courts and procedures, contract formation and termination, warranties, and product liabilities.

Introduction to Business Organization - Essential business concepts and the relevant and related terminology for a better understanding of the organizations and the environment in which they operate. Students explore business entities, social responsibilities, organization structures, staffing, management processes, cultural diversity, and conflict resolution and negotiation.

Financial Accounting II - Covers partnership forms of business and organization and operations of corporations. Focuses on reporting and analyzing cash flow, as well as accounting for debt and share investments. Also covers capital assets, their amortization and accounting for intangible assets.

BUM/M 210 Business Mathematics - Covers mathematical functions related to business situations such as: ratios and proportions, simple and compound interest, future and present value computations. Build skills in loan amortization, sinking fund, and etc.

Introduction to Information Systems - Covers computer implementation of the basic elements of accounting and analysis. Students will learn to use Microsoft access, create a database, create accounting reports and prepare financial statements.

Principle of Macroeconomics - Covers demand, supply, elasticity, equilibrium, price determination in different market situations, and resources allocation and utilization in a market/mixed economy.

Business Laws-II - Focuses on agency relationship, securities regulations, and legal liabilities of accountants. Covers laws relating to property, employment, bankruptcy, consumer protection, and etc.

Business Values and Ethics - Focuses on framework of philosophical ethics, examination of selected corporate policy statements, social and ethical responsibilities, and issues of corporate governance.

Managerial Economics - Focuses on the role of economics and the application of economic analysis in managerial decision making. Covers economic forecasting, game theory, production theory, consumer behavior theory, pricing theories and strategies, and macroeconomics in decision making.

Organizational Change Management - Looks at logical reasons why organizations must change, and why people and companies are resistant to change. Prepares students to institute change and develops skills needed to communicate change for a smoother transition. Provides tools necessary to effectively manage change in a dynamic technology environment.

Learning Outcomes

  • Understanding organizational change, barriers and resistance to change, phases of change
  • How to implement change, sustaining change in organization, linear change models
  • Effects of change on large-scale organizations, how change effect us
  • Avoiding stress due to change, preparing for and embracing change
  • Change management of technology, technology strategy, technology acquisition and transfer
  • Strategy and the management of innovation, innovation research
  • Driving business innovation through technology innovation

Principle of Marketing - Offers insight into marketing functions in the business enterprise and marketing segmentation. Teaches students to formulate a market strategy though analysis of basic marketing principles.

Retail Marketing - Covers merchandising, selection and layout, channel management as well as meeting the challenges of the ever changing world of technology, and the evolving laws and regulations.

Sales Management - Looks at the managerial implications of the various decisions paradigms and models used in sales force management. Focuses on sales force performance anf building customer relations with the management.

Marketing Strategy - Focuses on strategic market planning and decision making. Students appraise actual problems facing business.

Fundamentals of Management - Examines management processes, structure and behavior, focusing on the changing nature of management. Emphasis is placed on global management perspectives, individual and group decision making, organization culture and structure design.

International Business and Marketing - Looks at business environments, financial transactions, and international marketing. Also looks at role of multinational enterprise, role of culture, legal technological and political forces including emerging trends and issues related to international management. Examines the impact of economic, cultural, political, legal, and environmental influences on worldwide marketing opportunities. Explores products, international distribution and promotion strategies.

Total Quality Management - Covers philosophical and conceptual approaches to quality management. Also looks at TQM theory and the framework for developing, implementing, and continuously improving upon an organizational quality culture.

Negotiations - Helps to develop skills and expertise to thoroughly understand the system and culture of negotiation as may be used in analytical frameworks.

Cross Culture Management - Examines the challenges and opportunities of managing cultural diversity in organizations with emphasis on the transactional enterprise. Covers phenomena of globalization, cultural synergy and helps develop strategies for hedging cultural gaps.  

Integrated Marketing Communication - Provides framework for examining, analyzing and evaluating various aspects of the marketing communication process. Will enable students to develop a comprehensive integrated marketing communication plan.


Earning a post graduate diploma in retail/sales management opens doors to a vast array of opportunities that become available to the students who choose this popular course of study. The program provides the students with the skills and tools they need to meet the high demand of this rapidly growing field.


After pursuing a Post Graduate Diploma in Retail/sales Management, the graduates are eligible for positions falling under the following NOC Codes

6211 Retail sales supervisors - Retail sales supervisors supervise and co-ordinate the activities of workers in the following unit groups: Retail Salespersons and Sales Clerks (6421), Cashiers (6611), Grocery Clerks and Store Shelf Stockers (6622) and Other Elemental Sales Occupations (6623). They are employed by stores and other retail businesses, wholesale businesses that sell on a retail basis to the public, rental service establishments and businesses involved in door-to-door soliciting and telemarketing.

6421 Retail salespersons - Retail salespersons sell, rent or lease a range of technical and non-technical goods and services directly to consumers. They are employed by stores and other retail businesses, as well as wholesale businesses that sell on a retail basis to the public.

Common Job Titles which you can apply for include - department store supervisor, head cashier, liquor store supervisor, produce department supervisor, rental service supervisor, route supervisor, retail sales, telemarketing supervisor, audio equipment salesperson automobile salesperson, car rental agent, clothing salesperson, computer salesperson – retail, counter clerk – retail, department store clerk, furniture salesperson, hardware store clerk, jewellery salesperson, retail sales associate, retail sales clerk, retail salesperson.


Retail salespersons perform some or all of the following duties:

  • Supervise and co-ordinate sales staff and cashiers.
  • Assign sales workers to duties and prepare work schedules.
  • Authorize payments by cheque and the return of merchandise.
  • Sell merchandise to customers.
  • Resolve problems that arise, such as customer complaints and supply shortages.
  • Maintain specified inventory and order merchandise.
  • Prepare reports regarding sales volumes, merchandising and personnel matters.
  • Hire and train or arrange for the training of new sales staff.
  • Greet customers and discuss type, quality and quantity of merchandise or services sought for purchase, rental or lease.
  • Advise customers on use and care of merchandise, and provide advice concerning specialized products or services.
  • Estimate or quote prices, credit terms, trade-in allowances, warranties and delivery dates.
  • Prepare merchandise for purchase, rental or lease.
  • Prepare sales, rental or leasing contracts and accept cash, cheque, credit card or automatic debit payment.
  • Assist in display of merchandise.
  • Maintain sales records for inventory control.
  • Operate computerized inventory record keeping and re-ordering systems.
  • May conduct sales transactions through Internet-based electronic commerce.

Retail salespersons may specialize and act as consultants in home entertainment systems, computers and other products and services.


Completion of secondary school may be required.

A university degree or college diploma may be required by some employers.

Specific subject matter courses or training may be required.

Previous retail sales experience as a retail salesperson or sales clerk, cashier, telemarketer, door-to-door salesperson or rental agent is required.

Demonstrated sales ability and product knowledge are usually required for retail salespersons who sell complex or valuable merchandise, such as automobiles, antiques or computers.


There are numerous job opportunities for Retail/Sales Managers in the field of retail and sales industry in diverse fields. The graduates in the field can contribute towards the strategic sales growth of any business – potentially even their own business!

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Duration 72 Weeks - Full Time
Campus Mississauga - Malton
Course Fees Contact Us
Faculty Business
Course Level Intermediate
Features In Class, Assignment
Language English

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