Crisis Intervention Training

This course teaches you how to recognize the signs of escalating behaviour, how to respond appropriately during episodes of chaos, and how to protect yourself and others from risk of injury. Staff feel more comfortable, which increases retention, when they know how to professionally deal with crisis situations. The goal is to promote client care, welfare, safety, and security, so that everyone involved in a critical setting takes the right steps to stabilize the situation. Any employee who deals with the public can benefit from this course.

Crisis Intervention Training Courses and Classes

Duration: 2 Days (10 Hours)

PRE-REQUISITES: None

NEXT COURSE START DATES

START DATE END DATE DURATION DAY TIMING CAMPUS REGISTER
October 30, 2017 October 31, 2017 1 Week(s) M T 10:00am - 3:00pm Scarborough Campus Register Now
November 20, 2017 November 21, 2017 2 Day(s) Mon, Tues 5:00pm- 9:00pm Brampton Campus* Register Now

COURSE OUTLINE

  • What is Non-Violent Crisis Intervention
  • Behaviour That Could Lead to a Crisis
  • Identifying the Escalated Client
  • How to Recognize Crisis Behaviours
  • Non-Verbal De-escalation Techniques
  • Verbal De-escalation Techniques
  • How and When to Physically Intervene
  • Fear and Anxiety
  • Key Steps for Debriefing after a Crisis
  • How to Properly Document an Incident

COURSE HIGHLIGHTS

  • Includes "Act It Out" practical role playing to recognize body language and verbal cues of escalation
  • Teaches the principles of personal safety and action steps to take when you feel unsafe.
  • Explains why a crisis is a dramatic and emotional event, and how to expect something which is considered to be unexpected.
  • Participants should wear comfortable clothing for the practical components.
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Duration 10 Hours
Course Fees Contact Us
Faculty Community Care
Course Level Beginner
Features In Class, Lab, Hands-on Training
Language English

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