Crisis Intervention Training

This course teaches you how to recognize the signs of escalating behaviour, how to respond appropriately during episodes of chaos, and how to protect yourself and others from risk of injury. Staff feel more comfortable, which increases retention, when they know how to professionally deal with crisis situations. The goal is to promote client care, welfare, safety, and security, so that everyone involved in a critical setting takes the right steps to stabilize the situation. Any employee who deals with the public can benefit from this course.

Crisis Intervention Training Courses and Classes

Duration: 2 Days (10 Hours)

PRE-REQUISITES: None

NEXT COURSE START DATES

START DATE END DATE DAY TIMING CAMPUS STATUS REGISTER
August 10, 2019 August 11, 2019 SAT, SUN 9:30 AM - 2:30 PM Scarborough Campus Register Now
September 7, 2019 September 8, 2019 SAT, SUN 10:00 AM - 3:00 PM Brampton Campus Register Now
October 5, 2019 October 6, 2019 SAT, SUN 9:30 AM - 2:30 PM Scarborough Campus Register Now
November 4, 2019 November 5, 2019 MON, TUE 10:00 AM - 3:00 PM Brampton Campus Register Now
December 2, 2019 December 3, 2019 MON, TUE 9:30 AM - 2:30 PM Scarborough Campus Register Now
February 15, 2020 February 22, 2020 SAT, SUN 9:30 AM - 2:30 PM Scarborough Campus Register Now
March 30, 2020 March 31, 2020 MON, TUE, WED, THU, FRI 9:00 AM - 2:00 PM Mississauga - Dundas St Campus Register Now
April 13, 2020 April 14, 2020 MON, TUE 9:30 AM - 2:30 PM Scarborough Campus Register Now
May 29, 2020 June 1, 2020 MON, TUE, WED, THU, FRI 9:00 AM - 2:00 PM Scarborough Campus Register Now
June 2, 2020 June 3, 2020 MON, TUE, WED, THU, FRI 9:00 AM - 2:00 PM Mississauga - Malton Campus Register Now
June 6, 2020 June 7, 2020 SAT, SUN 9:30 AM - 2:30 PM Scarborough Campus Register Now
June 23, 2020 June 24, 2020 MON, TUE, WED, THU, FRI 9:00 AM - 2:00 PM Brampton Campus Register Now
August 4, 2020 August 5, 2020 MON, TUE, WED, THU, FRI 9:00 AM - 2:00 PM Mississauga - Dundas St Campus Register Now
September 28, 2020 September 29, 2020 MON, TUE, WED, THU, FRI 9:00 AM - 2:00 PM Mississauga - Malton Campus Register Now
October 29, 2020 October 30, 2020 MON, TUE, WED, THU, FRI 9:00 AM - 2:00 PM Mississauga - Dundas St Campus Register Now
November 2, 2020 November 3, 2020 MON, TUE, WED, THU, FRI 9:00 AM - 2:00 PM Brampton Campus Register Now
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Contact us directly for other start dates
Seats Available
Limited Seats
Class Full

COURSE OUTLINE

  • What is Non-Violent Crisis Intervention
  • Behaviour That Could Lead to a Crisis
  • Identifying the Escalated Client
  • How to Recognize Crisis Behaviours
  • Non-Verbal De-escalation Techniques
  • Verbal De-escalation Techniques
  • How and When to Physically Intervene
  • Fear and Anxiety
  • Key Steps for Debriefing after a Crisis
  • How to Properly Document an Incident

COURSE HIGHLIGHTS

  • Includes "Act It Out" practical role playing to recognize body language and verbal cues of escalation
  • Teaches the principles of personal safety and action steps to take when you feel unsafe.
  • Explains why a crisis is a dramatic and emotional event, and how to expect something which is considered to be unexpected.
  • Participants should wear comfortable clothing for the practical components.
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Duration 10 Hours
Course Fees Contact Us
Faculty Community Care
Course Level Beginner
Features In Class, Lab, Hands-on Training
Language English

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