Customer Service Workshop

This course helps the trainees to recognize that customer service delivery is an individual response value, to understand how your own behaviour impacts the behaviour of others, to develop more confidence and skills as a problem-solver, to communicate more assertively and effectively, and to learn resolution skills in customer service.

Customer Service Workshop Training Courses Toronto, Customer Service Courses Mississauga - CIMT College

PRE-REQUISITES:
None

NEXT COURSE START DATES

START DATE END DATE DURATION DAY TIMING CAMPUS REGISTER
November 03, 2018 November 03, 2018 1 Day Sat 10:00 AM - 3:00 PM Mississauga - Dundas St Campus* Register Now

COURSE OUTLINE

  • What is Customer Service?
    • Rating your CSR Skills
  • What is the motivation for providing excellent customer service
  • Empowerment: what is the employee allowed to offer
  • Professional communication with customers, both written and verbal
  • Barriers to communication
  • Assertive vs. Aggressive
  • How do you lead and control a conversation with a customer
  • Asking the right questions, leading with Yes-Yes
  • Keeping promises
  • Following up professionally
  • Customer retention and measuring satisfaction
  • Technology and Customer Service
  • Dealing with anxiety and stress
  • Gold Star Customer Service: going above and beyond
  • Conflict Scenarios
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Duration 5 Hours
Course Fees Contact Us
Faculty Business Skills
Course Level Beginner
Features In Class
Language English

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