Business Administration

KNOWLEDGE & SKILLS GAINED

PROGRAM OUTLINE

Student Success Strategy – Helps develop techniques & skills to achieve success in personal and professional life.

Computer Fundamentals and Internet – Trains on basic computer skills, creating and managing documents and using internet.

Keyboarding Skills – Helps learn how to touch type for improved speed and accuracy on the keyboard.

English I - Develops college-level grammar, vocabulary, sentence variety, paragraph structure, reading, and writing skills, which are necessary for success in all other courses.

Business Mathematics - Provides foundation in arithmetic and mathematics related to business and industry practices.

Microsoft Word, Excel, PowerPoint – Introduces word processing, spread sheets, power point presentations.

Microsoft Excel – Develops skills in customizing the Excel Interface.

Business Communication – Introduces the principles of effective written and oral communication.

Financial Accounting I – Provides fundamental concepts of accounting, analyzing & recording financial transactions, preparing income statements and fund flow analysis.

Microsoft Access – Assists in designing database, controlling data entry and application enhancement through database utilities.

Administrative Procedures – Educates and trains about the dynamic work environment in Canadian businesses and offices.

Microsoft Outlook - Explores the basic and advanced features of Outlook.

Microsoft Word – Creates proficiency in customizing the Microsoft Word environment

Business Values and Ethics - Introduces the basic categories and framework of business ethics.

Marketing and Branding Workshop - Students enjoy a workshop to introduce the basics of branding and marketing for small and large businesses.

Human Resources Workshop - Training to learn about the Employment Standards Act, Labour Board, employee rights, and other basics of the world of HR.

Project Management - Introduces project management skills, PMBOK, the triple constraint, and qualities of a strong project and successful project leader.

Professional Skills - Trains on interpersonal skills required for successful induction and working in professional world.

WHY THIS PROGRAM?

Administration comprises of a huge industry which offers a variety of job openings. After pursuing a Diploma in Business Administration you are industry ready for taking up positions as Office assistants, Information clerks, Administrative assistants etc. The course trains you for various positions in the administrative hierarchy of the organization and provides an opportunity for growth with experience.

Graduates with Business Administration become valuable members of public as well as private organizations in all the areas of business like banking, insurance, education, health, administration, business services etc.

ASSOCIATED NATIONAL OCCUPATION CLASSIFICATION (NOC) CODES

After pursuing a Diploma in Business Administration you are eligible for positions falling under the following NOC Codes

NOC - 14111 - Data entry clerks input coded, statistical, financial and other information into computerized databases, spreadsheets or other templates using a keyboard, mouse, or optical scanner, speech recognition software or other data entry tools. They are employed in the private and public sectors.

Common Job Titles which you can apply for include - Data control clerk, Data entry operator, Data input clerk, Data processor, Payment entry clerk.

NOC - 14301 - Correspondence, publication and regulatory clerks - Write correspondence, proofread material for accuracy, compile material for publication, verify, record and process forms and documents, such as applications, licences, permits, contracts, registrations and requisitions, and perform other related clerical duties in accordance with established procedures, guidelines and schedules. They are employed by newspapers, periodicals, publishing firms and by establishments throughout the private and public sectors.

Common Job Titles which you can apply for include - Administrative clerk, Application clerk, Documentation clerk, License clerk, Office administration clerk, Customs or passport clerk, Registration clerk etc

NOC - 13100 - Administrative Officers - Administrative officers oversee and implement administrative procedures, establish work priorities, conduct analyses of administrative operations and coordinate acquisition of administrative services such as office space, supplies and security services. They are employed throughout the public and private sectors. Administrative officers who are supervisors are included in this unit group.

Common Job Titles which you can apply for include - Office administrator, Administrative services co-ordinator, office manager, co-ordinator, record manager, planning officer, admissions office etc.

NOC - 12100 - Executive Assistants - They are responsible for co-ordinating the administrative procedures in an office and depending on their experience and duration with an organization, they may also be involved in research and analysis for the top management. These positions are usually available in large government organizations, corporate offices etc.

Common Job Titles which you can apply for include- Committee Clerk, Corporate Secretary and Executive Assistant etc.

NOC - 14100 - General Office Clerks - General office support workers prepare correspondence, reports, statements and other material, operate office equipment, answer telephones, verify, record and process forms and documents such as contracts and requisitions and perform general clerical duties

Common Job Titles which you can apply for include- General Office Clerk, Office Assistant, Office Clerk etc

NOC - 64409 - Customer Service, Information and Related Clerks- They are responsible for answering queries and providing information to customers regarding the goods and services being provided by the establishment. They also carry out the normal business activities of processing sale and purchase requests, receiving payments and maintaining records.

Common Job Titles which you can apply for include- Accounts information Clerk, Bus information Clerk, Call Centre Agent, Customer Service Clerk, Information clerk, Public Relations Clerk etc

JOB FUNCTIONS

Data Entry Clerks perform some or all of the following duties:

• Key in data related to invoices and other records to create computerized records.
• Verify and maintain accurate and complete data.
• Maintain library of electronic media files so as to identify and organize data.
• Transfer data among various departments of the organization.

Administrative clerks perform some or all of the following duties:

• Record and compile information, received through applications, licenses, contracts and registrations etc as per established procedures, manually as well as through computers.
• Process papers after adequate approvals for preparing relevant documents.
• Maintain office procedures as per the company policies and programs.
• Perform basic accounting tasks for record management.
• Maintain inventory of office supplies to ensure smooth functioning.
• Co-ordinate among various departments and levels of management.

Administrative officers perform some or all of the following duties:

• Ensure proper functioning of the organization by co-ordinating the office administration procedures.
• Carry out periodic review to upgrade or introduce new procedures.
• Delegate work to supporting staff and ensure adherence to deadlines and established procedures.
• Access information for record maintenance and process requests for information by clients/customers.
• Establish priorities at work and ensure their successful completion within designated time frame.
• Co-ordinate office maintenance services like accommodations, guest services, office supplies, parking and security arrangements etc.

Executive Assistants perform some or all of the following duties:

• Ensure proper functioning of the organization by co-ordinating the office administration procedures.
• Prepare reports and summary briefs for the executives or board members.
• Make agendas and co-ordinate the board meetings.
• Record minutes of the meeting and create reports based on it.
• Create and compile data and other necessary documents, reports, policies etc which may be required during meetings.
• Form a link for inter-departmental transfer of information on behalf of the board of directors.

General Office Clerks perform some or all of the following duties:

• Handling the telephonic, electronic and in person enquiries in the organization.
• Redirecting the enquiries to the appropriate person and entering data related to them.
• Providing basic information to the general public and/or clients.
• Performing basic office duties like photocopying, faxing and emailing correspondence/documents.
• Create data records regarding correspondence, reports, financial statements, creating invoices etc.
• Perform basic bookkeeping and accounting tasks, handling bank deposits.
• Receive orders and process applications, forms etc for further action.
• Maintain office supplies and equipment; ensure timely repair and adequate availability of office materials.

Customer Service, Information and Related Clerks perform some or all of the following duties:

• Handling telephonic, electronic and in person enquiries from customers.
• Providing relevant information or services to the customers.
• Handling customer complaints and arranging for refunds, exchanges etc.
• Maintain Accounts Payable and Receivable.
• Respond to emergency calls and enquiries.

JOB REQUIREMENTS

Job openings in the field of Business Administration usually seek a person who has completed college or other Business Administration courses. Since computerized record maintenance is the need of the hour in any organization, knowledge of basic computers with some specialization in Key Office Applications is a desired asset. Good communications skills are desired to be an effective Office Administrator.

Entry level jobs can be pursued with little or no experience while higher administrative positions can be sought after few years of experience.

EMPLOYMENT AREAS & PROSPECTS

Business Administration course develops skills which are desired by most organizations, thereby creating a vast pool of employers. Job seekers will find the maximum positions available under the NOC Codes mentioned above and opportunities range from private to public positions. Opportunities for growth with experience are numerous and widely available.

For more information on Employment Prospects related to Diploma in Business Administration please refer to the recent job listings column on this webpage for real time job openings.