Crisis Intervention Training

This course teaches you how to recognize the signs of escalating behaviour, how to respond appropriately during episodes of chaos, and how to protect yourself and others from risk of injury. Staff feel more comfortable, which increases retention, when they know how to professionally deal with crisis situations. The goal is to promote client care, welfare, safety, and security, so that everyone involved in a critical setting takes the right steps to stabilize the situation. Any employee who deals with the public can benefit from this course.

Crisis Intervention Training Courses and Classes

Duration: 2 Days (10 Hours)

PRE-REQUISITES: None

NEXT COURSE START DATES

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START DATE END DATE DAY TIMING CAMPUS STATUS REGISTER
August 6, 2022 August 7, 2022 SAT, SUN 10:00 AM - 3:00 PM Scarborough Campus Register Now
September 10, 2022 September 11, 2022 SAT, SUN 10:00 AM - 3:00 PM Brampton Campus Register Now
October 1, 2022 October 2, 2022 SAT, SUN 10:00 AM - 3:00 PM Scarborough Campus Register Now
November 7, 2022 November 8, 2022 MON, TUE 10:00 AM - 3:00 PM Brampton Campus Register Now
December 3, 2022 December 4, 2022 SAT, SUN 10:00 AM - 3:00 PM Scarborough Campus Register Now
December 19, 2022 December 20, 2022 MON, TUE, WED, THU, FRI 9:30 AM - 2:30 PM Brampton Campus Register Now
January 21, 2023 January 22, 2023 SAT, SUN 10:00 AM - 3:00 PM Brampton Campus Register Now
February 25, 2023 February 26, 2023 SAT, SUN 10:00 AM - 3:00 PM Scarborough Campus Register Now
March 13, 2023 March 14, 2023 MON, TUE 10:00 AM - 3:00 PM Brampton Campus Register Now
April 11, 2023 April 12, 2023 TUE, WED 10:00 AM - 3:00 PM Scarborough Campus Register Now
May 6, 2023 May 7, 2023 SAT, SUN 10:00 AM - 3:00 PM Brampton Campus Register Now
June 3, 2023 June 4, 2023 SAT, SUN 10:00 AM - 3:00 PM Scarborough Campus Register Now
June 9, 2023 June 12, 2023 MON, TUE, WED, THU, FRI 9:30 AM - 2:30 PM Mississauga - Dundas St Campus Register Now
June 15, 2023 June 16, 2023 MON, TUE, WED, THU, FRI 9:30 AM - 2:30 PM Online Campus Register Now
July 10, 2023 July 11, 2023 MON, TUE 10:00 AM - 3:00 PM Brampton Campus Register Now
August 12, 2023 August 13, 2023 SAT, SUN 10:00 AM - 3:00 PM Scarborough Campus Register Now
September 9, 2023 September 10, 2023 SAT, SUN 10:00 AM - 3:00 PM Brampton Campus Register Now
October 14, 2023 October 15, 2023 SAT, SUN 10:00 AM - 3:00 PM Scarborough Campus Register Now
November 4, 2023 November 5, 2023 SAT, SUN 10:00 AM - 3:00 PM Brampton Campus Register Now
November 6, 2023 November 7, 2023 MON, TUE 10:00 AM - 3:00 PM Brampton Campus Register Now
December 2, 2023 December 3, 2023 SAT, SUN 10:00 AM - 3:00 PM Scarborough Campus Register Now
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Contact us directly for other start dates
Seats Available
Limited Seats
Class Full

COURSE OUTLINE

  • What is Non-Violent Crisis Intervention
  • Behaviour That Could Lead to a Crisis
  • Identifying the Escalated Client
  • How to Recognize Crisis Behaviours
  • Non-Verbal De-escalation Techniques
  • Verbal De-escalation Techniques
  • How and When to Physically Intervene
  • Fear and Anxiety
  • Key Steps for Debriefing after a Crisis
  • How to Properly Document an Incident

COURSE HIGHLIGHTS

  • Includes "Act It Out" practical role playing to recognize body language and verbal cues of escalation
  • Teaches the principles of personal safety and action steps to take when you feel unsafe.
  • Explains why a crisis is a dramatic and emotional event, and how to expect something which is considered to be unexpected.
  • Participants should wear comfortable clothing for the practical components.
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Duration 10 Hours
Course Fees Contact Us
Faculty Community Care
Course Level Beginner
Features In Class, Lab, Hands-on Training
Language English

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