Crisis Intervention Training

This course teaches you how to recognize the signs of escalating behaviour, how to respond appropriately during episodes of chaos, and how to protect yourself and others from risk of injury. Staff feel more comfortable, which increases retention, when they know how to professionally deal with crisis situations. The goal is to promote client care, welfare, safety, and security, so that everyone involved in a critical setting takes the right steps to stabilize the situation. Any employee who deals with the public can benefit from this course.

Duration: 2 Days (10 Hours)

PRE-REQUISITES: None

NEXT COURSE START DATES

S.ID	START DATE	END DATE	DAY	TIMING	REGISTER
17439	December 4, 2023	December 5, 2023	MON, TUE	10:00 AM - 3:00 PM	Register Now
35704	February 10, 2024	February 11, 2024	SAT, SUN	9:30 AM - 2:30 PM	Register Now
35710	March 11, 2024	March 12, 2024	MON, TUE	10:00 AM - 3:00 PM	Register Now
31058	April 16, 2024	April 17, 2024	MON, TUE, WED, THU, FRI	5:00 PM - 10:00 PM	Class Full
35711	May 11, 2024	May 12, 2024	SAT, SUN	10:00 AM - 3:00 PM	Register Now
35706	June 15, 2024	June 16, 2024	SAT, SUN	9:30 AM - 2:30 PM	Register Now
36214	July 2, 2024	July 3, 2024	MON, TUE, WED, THU, FRI	9:30 AM - 2:30 PM	Class Full
35712	July 15, 2024	July 16, 2024	MON, TUE	10:00 AM - 3:00 PM	Register Now
35707	August 17, 2024	August 18, 2024	SAT, SUN	9:30 AM - 2:30 PM	Register Now
36447	August 20, 2024	August 21, 2024	MON, TUE, WED, THU, FRI	9:30 AM - 2:30 PM	Class Full
35713	September 14, 2024	September 15, 2024	SAT, SUN	10:00 AM - 3:00 PM	Register Now
35708	October 19, 2024	October 20, 2024	SAT, SUN	9:30 AM - 2:30 PM	Register Now
36302	October 29, 2024	October 30, 2024	MON, TUE, WED, THU, FRI	5:00 PM - 10:00 PM	Class Full
35714	November 11, 2024	November 12, 2024	MON, TUE	10:00 AM - 3:00 PM	Register Now

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COURSE OUTLINE

What is Non-Violent Crisis Intervention
Behaviour That Could Lead to a Crisis
Identifying the Escalated Client
How to Recognize Crisis Behaviours
Non-Verbal De-escalation Techniques
Verbal De-escalation Techniques
How and When to Physically Intervene
Fear and Anxiety
Key Steps for Debriefing after a Crisis
How to Properly Document an Incident

COURSE HIGHLIGHTS

Includes "Act It Out" practical role playing to recognize body language and verbal cues of escalation
Teaches the principles of personal safety and action steps to take when you feel unsafe.
Explains why a crisis is a dramatic and emotional event, and how to expect something which is considered to be unexpected.
Participants should wear comfortable clothing for the practical components.

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