We are enrolling new students for upcoming programs and courses via phone, SMS, online and email while our physical campuses are temporarily closed due to Covid 19. Our students are continuing their education through online interactive instructor led virtual classes and getting ready for the employment in the field of study.

Crisis Intervention Training

This course teaches you how to recognize the signs of escalating behaviour, how to respond appropriately during episodes of chaos, and how to protect yourself and others from risk of injury. Staff feel more comfortable, which increases retention, when they know how to professionally deal with crisis situations. The goal is to promote client care, welfare, safety, and security, so that everyone involved in a critical setting takes the right steps to stabilize the situation. Any employee who deals with the public can benefit from this course.

Duration: 2 Days (10 Hours)

PRE-REQUISITES: None

NEXT COURSE START DATES

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START DATE	END DATE	DAY	TIMING	CAMPUS	REGISTER
August 4, 2020	August 5, 2020	MON, TUE, WED, THU, FRI	9:00 AM - 2:00 PM	Mississauga - Dundas St Campus	Register Now Register Now
August 8, 2020	August 9, 2020	SAT, SUN	9:30 AM - 2:30 PM	Scarborough Campus	Register Now Register Now
September 12, 2020	September 13, 2020	SAT, SUN	10:00 AM - 3:00 PM	Brampton Campus	Register Now Register Now
September 28, 2020	September 29, 2020	MON, TUE, WED, THU, FRI	9:00 AM - 2:00 PM	Mississauga - Malton Campus	Register Now Register Now
October 3, 2020	October 4, 2020	SAT, SUN	9:30 AM - 2:30 PM	Scarborough Campus	Register Now Register Now
October 29, 2020	October 30, 2020	MON, TUE, WED, THU, FRI	9:00 AM - 2:00 PM	Mississauga - Dundas St Campus	Register Now Register Now
November 2, 2020	November 3, 2020	MON, TUE, WED, THU, FRI	10:00 AM - 3:00 PM	Brampton Campus	Register Now Register Now
November 11, 2020	November 12, 2020	MON, TUE, WED, THU, FRI	9:00 AM - 2:00 PM	Mississauga - Malton Campus	Register Now Register Now
November 28, 2020	November 29, 2020	SAT, SUN	9:30 AM - 2:30 PM	Scarborough Campus	Register Now Register Now
December 7, 2020	December 8, 2020	MON, TUE	9:30 AM - 2:30 PM	Scarborough Campus	Register Now Register Now
February 9, 2021	February 10, 2021	MON, TUE, WED, THU, FRI	9:00 AM - 2:00 PM	Mississauga - Dundas St Campus	Register Now Register Now
April 9, 2021	April 12, 2021	MON, TUE, WED, THU, FRI	9:00 AM - 2:00 PM	Mississauga - Malton Campus	Register Now Register Now
April 17, 2021	April 18, 2021	SAT, SUN	10:00 AM - 4:00 PM	Mississauga - Dundas St Campus	Register Now Register Now
May 1, 2021	May 2, 2021	SAT, SUN	9:30 AM - 3:30 PM	Scarborough Campus	Register Now Register Now
May 21, 2021	May 25, 2021	MON, TUE, WED, THU, FRI	9:00 AM - 2:00 PM	Scarborough Campus	Register Now Register Now
August 28, 2021	August 29, 2021	SAT, SUN	10:00 AM - 4:00 PM	Mississauga - Dundas St Campus	Register Now Register Now
October 16, 2021	October 17, 2021	SAT, SUN	10:00 AM - 3:00 PM	Scarborough Campus	Register Now Register Now
October 21, 2021	October 22, 2021	MON, TUE, WED, THU, FRI	9:00 AM - 2:00 PM	Mississauga - Dundas St Campus	Register Now Register Now

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Seats Available

Limited Seats

Class Full

COURSE OUTLINE

What is Non-Violent Crisis Intervention
Behaviour That Could Lead to a Crisis
Identifying the Escalated Client
How to Recognize Crisis Behaviours
Non-Verbal De-escalation Techniques
Verbal De-escalation Techniques
How and When to Physically Intervene
Fear and Anxiety
Key Steps for Debriefing after a Crisis
How to Properly Document an Incident

COURSE HIGHLIGHTS

Includes "Act It Out" practical role playing to recognize body language and verbal cues of escalation
Teaches the principles of personal safety and action steps to take when you feel unsafe.
Explains why a crisis is a dramatic and emotional event, and how to expect something which is considered to be unexpected.
Participants should wear comfortable clothing for the practical components.