Customer Service Workshop

This course helps the trainees to recognize that customer service delivery is an individual response value, to understand how your own behaviour impacts the behaviour of others, to develop more confidence and skills as a problem-solver, to communicate more assertively and effectively, and to learn resolution skills in customer service.

Customer Service Workshop Training Courses Toronto, Customer Service Courses Mississauga - CIMT College

PRE-REQUISITES:
None

NEXT COURSE START DATES

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START DATE END DATE DAY TIMING CAMPUS STATUS REGISTER
December 12, 2020 December 12, 2020 SAT 10:00 AM - 3:00 PM Scarborough Campus Register Now
March 20, 2021 March 20, 2021 SAT 10:00 AM - 3:00 PM Mississauga - Dundas St Campus Register Now
April 17, 2021 April 17, 2021 SAT 10:00 AM - 3:00 PM Scarborough Campus Register Now
July 23, 2021 July 23, 2021 FRI 4:00 PM - 9:00 PM Mississauga - Dundas St Campus Register Now
August 20, 2021 August 20, 2021 FRI 4:00 PM - 9:00 PM Scarborough Campus Register Now
November 27, 2021 November 27, 2021 SAT 10:00 AM - 3:00 PM Mississauga - Dundas St Campus Register Now
December 11, 2021 December 11, 2021 SAT 10:00 AM - 3:00 PM Scarborough Campus Register Now
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Seats Available
Limited Seats
Class Full

COURSE OUTLINE

  • What is Customer Service?
    • Rating your CSR Skills
  • What is the motivation for providing excellent customer service
  • Empowerment: what is the employee allowed to offer
  • Professional communication with customers, both written and verbal
  • Barriers to communication
  • Assertive vs. Aggressive
  • How do you lead and control a conversation with a customer
  • Asking the right questions, leading with Yes-Yes
  • Keeping promises
  • Following up professionally
  • Customer retention and measuring satisfaction
  • Technology and Customer Service
  • Dealing with anxiety and stress
  • Gold Star Customer Service: going above and beyond
  • Conflict Scenarios
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Duration 5 Hours
Course Fees Contact Us
Faculty Business
Course Level Beginner
Features In Class
Language English

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