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Customer Service Workshop

This course helps the trainees to recognize that customer service delivery is an individual response value, to understand how your own behaviour impacts the behaviour of others, to develop more confidence and skills as a problem-solver, to communicate more assertively and effectively, and to learn resolution skills in customer service.

Customer Service Workshop Training Courses Toronto, Customer Service Courses Mississauga - CIMT College

PRE-REQUISITES:
None

NEXT COURSE START DATES

S.ID START DATE END DATE DAY TIMING STATUS REGISTER
30604 June 3, 2023 June 3, 2023 SAT 5:00 PM - 10:00 PM Register Now
34109 July 11, 2023 July 11, 2023 MON, TUE, WED, THU, FRI 9:30 AM - 2:30 PM Register Now
30605 October 14, 2023 October 14, 2023 SAT 9:30 AM - 2:30 PM Register Now
23470 February 1, 2024 February 1, 2024 THU 9:30 AM - 2:30 PM Register Now
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Seats Available
Limited Seats
Class Full

COURSE OUTLINE

  • What is Customer Service?
    • Rating your CSR Skills
  • What is the motivation for providing excellent customer service
  • Empowerment: what is the employee allowed to offer
  • Professional communication with customers, both written and verbal
  • Barriers to communication
  • Assertive vs. Aggressive
  • How do you lead and control a conversation with a customer
  • Asking the right questions, leading with Yes-Yes
  • Keeping promises
  • Following up professionally
  • Customer retention and measuring satisfaction
  • Technology and Customer Service
  • Dealing with anxiety and stress
  • Gold Star Customer Service: going above and beyond
  • Conflict Scenarios
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Duration 5 Hours
Course Fees Contact Us
Faculty Business
Course Level Beginner
Features In Class
Language English

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